Returns Policy. Incorrect/damaged Goods
If any item purchased from us is found to be damaged, faulty or is not what you ordered, it may be returned to us for a full refund of the price paid and all delivery costs paid provided you notify us following receipt of the goods.
You must notify us, by either, telephone, letter, fax or email that you wish to return the goods and specify the reason.
You must not return the goods until we have contacted you and agreed with you how they are to be returned.
If you are a consumer in the UK or EU then you have the statutory right under the Distance Selling Regulations (DSR) 2000 and the Consumer Protection (Distance Selling) Directive 97/7/EC to a 7 day-cooling off period during which time you may cancel your contract and return the goods for a full refund. The cooling off period begins as soon as the order has been made and ends seven working days after you receive the goods.
To exercise this right you must inform us before the end of the cooling-off period in writing that you wish to return the goods for a refund.
You are under a duty to take reasonable care of the goods and to return them to us undamaged.
You are liable to return them to us at your own cost unless they were also faulty or damaged on receipt (see above) in which case we shall pay such costs.
We may charge for the direct costs of recovering the goods if, on request, you do not return them; this will not be more than the direct costs of recovery, such as postage or, for larger items, the cost of a van collection.
We shall return all money paid within 30 days of you returning the goods.
The right to return the goods does not apply to:
• Goods where we have notified you that we have formulated them specifically on your behalf.
The cooling-off period does not apply to business or trade customers or any customers from outside the EU. At our sole discretion, we may agree to accept unwanted goods on return, but we reserve the right to make a restocking charge in addition to the cost of returning the goods to us to cover any expenses or in otherwise disposing of them.